General information

It is not intended to replace:

• an individual physiotherapy assessment;
• medical examination;
• diagnosis; or
• personalised treatment advice.

Information on the website should not be used to self-diagnose a condition or determine independently whether a particular treatment is suitable.

Individual assessment

Every patient is different. Treatment suitability depends upon factors including:

• symptoms;
• medical history;
• clinical findings;
• medications;
• investigations;
• health conditions; and
• individual circumstances.

A treatment described on this website may not be appropriate for every patient.

Treatment outcomes

Descriptions of treatments, rehabilitation approaches or technologies do not constitute guarantees. Treatment responses vary between individuals.

MW Motion Physiotherapy does not guarantee a cure, specific clinical outcome, recovery time or particular number of sessions.

Medical emergencies

Other medical care

Nothing on this website should be interpreted as advice to:

• discontinue prescribed medication;
• delay necessary investigation;
• ignore professional medical advice; or
• discontinue treatment recommended by another healthcare professional.

Professional information

Physiotherapy services are provided by:

Independent service

MW Motion Physiotherapy is a separate and independent private physiotherapy service provided by Mateusz Wdowik. Although appointments take place at Thistlemoor Medical Centre:

• MW Motion Physiotherapy is not part of Thistlemoor Medical Centre;
• it is not an NHS service; and
• it is not managed, supervised or clinically governed by Thistlemoor Medical Centre.

Website accuracy

Reasonable efforts are made to keep information accurate and current. Healthcare evidence, guidance and treatment options may change. Website information should therefore not replace individual professional assessment.

External websites

Links to other websites may be provided for convenience. A link does not necessarily imply endorsement of all information, products or services provided by that external organisation.

MW Motion Physiotherapy is not responsible for independent external websites or their privacy practices.

Contact

Mateusz Wdowik

MW Motion Physiotherapy

Email: wdowikmateusz@gmail.com

Important information about the service

Thistlemoor Medical Centre provides the clinic location only. It does not operate, manage or control MW Motion Physiotherapy and is not responsible for MW Motion Physiotherapy patient records unless a specific and lawful data-sharing arrangement applies.

1. Who is responsible for your personal information?

Mateusz Wdowik, trading as MW Motion Physiotherapy, is the Data Controller responsible for personal information processed in connection with the physiotherapy service.

Email: wdowikmateusz@gmail.com

ICO Registration Number: ZC238199

MW Motion Physiotherapy is operated as a separate, independent private healthcare service. The use of consulting or treatment rooms within Thistlemoor Medical Centre does not make MW Motion Physiotherapy part of Thistlemoor Medical Centre or the NHS.

Unless specifically stated otherwise and supported by an appropriate data-sharing arrangement, Mateusz Wdowik is responsible for the personal and clinical information collected by MW Motion Physiotherapy.

2. What information I collect

To provide safe and effective physiotherapy care, I may collect and process information including:

• name, address, telephone number and email address;
• date of birth;
• emergency contact details;
• communication requirements;
• GP and healthcare professional details;
• referral information;
• insurer, solicitor or case-manager details where relevant;
• medical history;
• current and previous health conditions;
• symptoms and injuries;
• medication and allergies;
• diagnoses;
• assessment and examination findings;
• clinical notes;
• treatment plans;
• treatment provided;
• rehabilitation programmes;
• progress and outcomes;
• correspondence relating to care;
• appointments and attendance;
• consent records;
• safeguarding information where relevant;
• complaints and incident records;
• invoice and payment information; and
• insurance or medico-legal information where applicable.

Health information is special category personal data under UK data protection law and receives additional protection.

I only collect information that is relevant and necessary for your care or the proper operation of the service.

3. Photographs, video and clinical images

Photographs or recordings may occasionally be clinically useful, for example to monitor movement, posture, rehabilitation progress or treatment outcomes.

Where appropriate, the purpose will be explained and separate consent obtained where required.

Images will not be used for advertising, social media, website content, education or promotional purposes without separate and specific permission.

4. Website and online booking information

When you visit the MW Motion Physiotherapy website or contact me online, I may receive:

• information submitted through enquiry forms;
• appointment booking information;
• contact information;
• basic technical information necessary for secure website operation; and
• cookie information where applicable.

Online appointments and patient information may be managed using WriteUpp, the practice management and online booking system used by MW Motion Physiotherapy.

Where another organisation processes data on my behalf, appropriate data-processing and security arrangements are used.

Please avoid including unnecessary detailed medical information in general website contact forms.

5. Cookies

The website may use cookies and similar technologies.

Strictly necessary cookies may be required for security or essential website functionality.

Analytics, advertising, marketing or other non-essential technologies will only operate where legally permitted and, where consent is required, after you have actively provided consent.

Please see the separate Cookie Policy.

6. Why I use personal information

Personal information may be processed to:

• respond to enquiries;
• manage appointments;
• assess and treat patients;
• maintain clinical records;
• monitor progress;
• communicate about care;
• liaise with other healthcare professionals;
• provide requested reports;
• communicate with insurers, solicitors or case managers;
• process invoices and payments;
• manage complaints;
• meet regulatory and professional obligations;
• protect patient safety;
• manage safeguarding concerns;
• establish, exercise or defend legal claims;
• maintain system security; and
• comply with legal obligations.

7. Lawful basis

Depending on the circumstances, processing may rely upon:

• contract;
• legal obligation;
• legitimate interests;
• vital interests; or
• consent.

Because physiotherapy records contain health information, an additional Article 9 UK GDPR condition is required.

Health information is primarily processed where necessary for the provision of healthcare or treatment by a healthcare professional subject to professional confidentiality, including Article 9(2)(h) UK GDPR.

Other conditions may apply where appropriate, including safeguarding, vital interests or legal claims.

8. Consent to treatment and data protection

Consent to physiotherapy treatment is separate from the legal basis for maintaining clinical records.

You may withdraw consent to treatment at any time.

Withdrawal of treatment consent does not automatically require deletion of existing clinical records where professional, legal, insurance or clinical obligations require retention.

9. Where information comes from

Information normally comes directly from the patient. Where appropriate, it may also come from:

• a parent or authorised representative;
• GP;
• consultant;
• other healthcare professional;
• physiotherapist;
• referrer;
• insurer;
• solicitor;
• employer or occupational health provider;
• case manager; or
• another organisation involved in care.

10. Sharing information

Information is treated as confidential. Where necessary, proportionate and lawful, information may be shared with:

• GPs;
• consultants;
• other healthcare professionals;
• emergency services;
• safeguarding authorities;
• insurers;
• solicitors;
• case managers;
• professional advisers;
• professional indemnity insurers;
• regulators;
• accountants; and
• approved IT, cloud, booking or payment providers.

Information may sometimes be disclosed without consent where required or permitted by law, or where disclosure is necessary to prevent serious harm.

11. Service providers

External providers may include services for:

• clinical records;
• WriteUpp booking and practice management;
• secure email;
• website hosting;
• cloud services;
• payment processing;
• accounting;
• IT support;
• communications; and
• secure document destruction.

Appropriate contractual and security arrangements will be used where another organisation processes information on my behalf.

12. International transfers

Some technology providers may process information outside the UK. Where this occurs, appropriate UK data-protection transfer mechanisms and safeguards will be used.

13. Retention

As a general benchmark:

• adult clinical records: normally eight years after treatment ends;
• children: normally until the 25th birthday, or 26th birthday if treatment ended when aged 17;
• financial/accounting records: normally six years where required.

Longer retention may apply where necessary because of ongoing treatment, complaints, safeguarding, insurance, legal claims or another lawful reason.

14. Security

Appropriate security measures may include:

• password protection;
• access controls;
• strong authentication;
• secure devices;
• encryption where appropriate;
• backups;
• audit trails;
• confidentiality measures;
• secure information transfer; and
• secure disposal.

15. Your rights

Depending upon the circumstances, you may have rights to:

• be informed;
• access personal information;
• correct inaccurate information;
• request erasure where legally applicable;
• restrict processing;
• data portability where applicable;
• object to certain processing;
• withdraw consent where consent is the lawful basis; and
• object to direct marketing.

These rights are not absolute.

MW Motion Physiotherapy does not use solely automated decisions producing legal or similarly significant effects.

16. Access to records

Requests can be made to wdowikmateusz@gmail.com.

Identity may need to be verified before confidential information is released.

17. Marketing

Health information will not be used for marketing profiling.

Optional marketing will only be sent where there is an appropriate lawful basis and applicable electronic communications requirements are met. You can opt out at any time.

18. Children and young people

Particular care will be taken where information concerns a child or young person. Parental responsibility, capacity, confidentiality and safeguarding will be considered appropriately.

19. Changes

This Privacy Notice may be updated if services, technologies, suppliers or legal requirements change. The latest version will be available on the website.

20. Questions and concerns

Mateusz Wdowik

MW Motion Physiotherapy

6–10 Thistlemoor Road, Peterborough, PE1 3HP

Email: wdowikmateusz@gmail.com

ICO: ZC238199

21. ICO complaints

You also have the right to complain to the Information Commissioner's Office (ICO).

Telephone: 0303 123 1113

Website: www.ico.org.uk

What are cookies?

Cookies are small data files stored on a user's device by websites. They may be used to:

• make a website operate;
• maintain security;
• remember preferences;
• understand website usage; or
• support other website functionality.

Technologies used on this website

Strictly necessary cookies

Some cookies may be required for:

• security;
• session management;
• storing privacy preferences;
• essential site functionality; or
• providing functionality specifically requested by the user.

Where these cookies are strictly necessary, separate consent may not be required.

Analytics cookies

If analytics are used in the future, they may process information about:

• pages visited;
• how visitors reach the website;
• device/browser information; and
• navigation patterns.

Where consent is legally required, these technologies will not operate until you choose to accept them.

Marketing cookies

Advertising, marketing, tracking or profiling technologies will not activate before the legally required consent has been obtained.

Third-party services

The website links to services including WriteUpp for online booking. When you follow links to external providers, those organisations may apply their own cookies and privacy policies.

Cookie choices

Where optional cookies are used, you will be able to:

• accept optional cookies;
• reject optional cookies; and
• manage your preferences.

Rejecting optional cookies will not prevent access to the site's core information.

Changing preferences

A persistent Cookie Settings link is available in the footer so you can review or change your choices at any time.

Browser settings

You may also control or delete cookies through your browser.

Contact

Mateusz Wdowik

MW Motion Physiotherapy

Email: wdowikmateusz@gmail.com

ICO: ZC238199

1. Independent service

MW Motion Physiotherapy is a separate and independent private physiotherapy service provided by Mateusz Wdowik. Appointments may take place at Thistlemoor Medical Centre, but the physiotherapy service:

• is not part of the GP practice;
• is not an NHS service; and
• is not provided, managed, supervised or clinically governed by Thistlemoor Medical Centre.

2. Professional status

Services are provided by:

I practise within my professional competence and scope of practice.

3. Appointments and suitability

Information supplied when booking may be used for basic triage.

A booking is not a diagnosis and does not guarantee that physiotherapy or a specific treatment is appropriate.

I may decline, postpone, pause or stop treatment where:

• treatment is outside my scope or competence;
• treatment is unsafe;
• treatment is not clinically indicated;
• medical assessment or investigation is required;
• treatment is not producing appropriate benefit; or
• safe professional care cannot reasonably continue.

Where appropriate, referral or medical assessment may be recommended.

4. Consent

Assessment and treatment require valid, voluntary and informed consent. You may:

• ask questions;
• decline an intervention;
• change your mind; or
• stop treatment at any time.

Consent is ongoing and may be withdrawn.

5. Clinical independence and outcomes

Clinical decisions are based on professional judgement and individual patient circumstances.

Recommendations remain independent of insurers, solicitors, employers, referrers, case managers and other payers.

No particular result, cure, recovery period or number of treatment sessions is guaranteed.

6. Patient responsibilities

Patients should:

• provide accurate health information;
• disclose relevant conditions, medication and allergies;
• report important health or symptom changes;
• disclose relevant investigations or medical advice;
• follow agreed safety advice;
• attend appointments on time; and
• behave respectfully.

7. Emergencies

Do not use routine email, contact forms or online booking for emergencies.

8. Fees and payment

The current fee and appointment length will be communicated before booking.

Payment is due at booking or immediately after the appointment unless agreed otherwise.

Available payment methods may include:

• card;
• cash; or
• secure payment link.

Full card information is not retained by MW Motion Physiotherapy.

Additional reports, letters, forms, travel or other non-treatment work may carry a separate fee agreed in advance.

9. Cancellation

Late cancellation or failure to attend may result in a cancellation charge where this was clearly explained before booking. Any charge must be fair and proportionate.

Genuine emergencies, sudden illness, exceptional circumstances and relevant accessibility or communication barriers will be considered fairly. A cancellation charge may be reduced or waived where appropriate.

10. Late arrival

Late arrival may result in a shorter appointment to avoid delaying other patients.

If a safe assessment or treatment cannot be completed within the remaining time, the appointment may need to be rearranged.

The appointment fee may still apply where the allocated clinical time was reserved.

11. Repeated missed appointments

Repeated non-attendance or late cancellation may result in treatment being discontinued or future appointments being declined.

Relevant clinical risk, disability, communication requirements and individual circumstances will be considered.

12. Refunds

If MW Motion Physiotherapy cancels a prepaid appointment and cannot provide a suitable alternative, the fee will be refunded.

Duplicate or incorrect payments will be refunded after verification.

A completed clinical appointment is not automatically refundable solely because the patient did not achieve the hoped-for clinical outcome.

Concerns about quality or safety will be investigated through the complaints process.

Unused prepaid packages will be considered fairly, taking account of treatment already supplied and terms disclosed before purchase.

Approved refunds will normally be made to the original payment method.

13. Third-party funded treatment

Treatment may be funded by an insurer, solicitor, employer, case manager or another third party. Authorisation should identify where relevant:

• payer;
• services authorised;
• session number;
• rates;
• reporting requirements; and
• invoicing arrangements.

Third-party authorisation is not necessarily a guarantee of payment.

Where funding ends or is disputed, non-urgent further care may be paused until a new arrangement is agreed.

Patients will not normally be made retrospectively liable unless they accepted that responsibility in advance or materially inaccurate information resulted in the funding failure.

14. Unpaid fees

Reasonable payment reminders may be sent.

Patients will have an opportunity to query disputed invoices.

Treatment may be paused for unpaid fees where clinically safe.

Sensitive clinical information will only be shared with debt-recovery providers where necessary, lawful and transparent.

15. Privacy and clinical records

Confidential clinical and business records are maintained in accordance with professional and legal requirements. See the Privacy Notice.

Data Controller: Mateusz Wdowik trading as MW Motion Physiotherapy

ICO Registration: ZC238199

16. Communication

Appointment reminders and administrative communications relating to care are service communications and are not marketing.

Email and SMS carry inherent security risks. A more secure communication method may be used for sensitive information.

17. Children and young people

Children and young people will only be treated where:

• treatment is within professional competence;
• appropriate safeguarding arrangements exist; and
• professional insurance permits the treatment.

Consent, capacity and parental responsibility will be considered individually.

18. Chaperones

A chaperone may be offered or requested.

A relative or friend may provide support but is not automatically considered a formal chaperone.

Patient wishes, clinical safety and confidentiality will be considered.

19. Complaints

Patients will not receive poorer treatment or be disadvantaged because they have raised a concern or complaint.

Complaints can be made verbally or in writing to:

Mateusz Wdowik

MW Motion Physiotherapy

6–10 Thistlemoor Road, Peterborough, PE1 3HP

Email: wdowikmateusz@gmail.com

Reasonable support will be provided where disability, language or communication needs affect the complaints process.

A representative may complain on behalf of a patient with appropriate authority.

20. Complaints process

I will aim to:

1. address immediate safety concerns;
2. listen and record the complaint;
3. acknowledge it normally within three working days;
4. clarify the issues;
5. investigate objectively;
6. review relevant records;
7. request further information where appropriate; and
8. provide a helpful and honest written response normally within 20 working days.

If more time is required, the reason and an updated response date will be provided.

21. Where something has gone wrong

Where appropriate I will:

• explain what happened;
• explain the likely impact;
• apologise;
• take corrective action;
• identify learning; and
• make appropriate improvements.

Possible outcomes may include:

• explanation;
• apology;
• correction of records;
• clinical review;
• referral;
• refund or billing correction; or
• policy, process or equipment changes.

22. Further complaints options

Depending on the concern, patients may contact:

• HCPC for serious concerns about professional fitness to practise;
• ICO for data-protection concerns;
• Citizens Advice;
• an insurer, solicitor or case manager;
• an appropriate ADR service; or
• independent legal advice.

The HCPC is a professional regulator and not a general refund/customer-service appeal service.

Thistlemoor Medical Centre is not the complaints body for MW Motion Physiotherapy. Premises-related issues may be passed to the medical centre where appropriate and lawful.

23. Ending treatment

Treatment may be declined, paused or stopped where:

• clinically inappropriate;
• unsafe;
• outside professional scope;
• medical investigation is required;
• appropriate benefit is not being achieved;
• professional boundaries cannot be maintained;
• threatening or abusive behaviour occurs; or
• another issue makes safe treatment inappropriate.

Where appropriate, alternative healthcare options may be discussed.

24. Liability and consumer rights

Nothing in these Terms excludes liability where this would be unlawful, including liability for death or personal injury caused by negligence.

Services will be provided with reasonable care and skill.

Nothing in these Terms affects statutory consumer rights.

25. Changes

Terms may be updated to reflect changes in:

• services;
• professional guidance;
• technology; or
• legal requirements.

Material changes affecting ongoing care will be communicated where appropriate.

26. Governing law

These Terms are governed by the laws of England and Wales.

Website accessibility

The website should support:

• logical headings;
• clear readable text;
• adequate colour contrast;
• keyboard navigation;
• descriptive links and buttons;
• alternative text for informative images;
• properly labelled forms;
• responsive layouts;
• browser zoom;
• text enlargement; and
• avoidance of unnecessary flashing or distracting content.

Accessibility requirements

If you have difficulty:

• accessing information;
• using the website;
• completing online booking; or
• communicating with me

because of a disability or accessibility requirement, please contact me.

Where reasonably possible, an alternative format, communication method or reasonable adjustment will be provided.

Online booking

Online booking is provided through WriteUpp, an external provider.

If you experience an accessibility problem with the booking system, please email me and I will try to provide an alternative way to arrange your appointment.

Reporting accessibility problems

Please contact:

Mateusz Wdowik

MW Motion Physiotherapy

Email: wdowikmateusz@gmail.com

Please identify the page or function you are having difficulty with and, where possible, the type of assistance required.

Ongoing improvement

Accessibility will be considered when the website is updated or developed.